Challenge to NatWest on mobile bank fiasco

Local politicians have challenged NatWest to improve its new mobile banking service in Ruthin, following chaos as the new mobile bank opened its doors last week.

Customers were queuing for up to half an hour in the rain waiting for service in the Tesco Car Park. Ruthin based AM, Llyr Gruffydd, and Ruthin County Councillor Emrys Wynne arranged a meeting with the banks’ new community banker, Carl Turner, to raise their concerns.

The Plaid Cymru AM said, “We campaigned for NatWest to retain banking services in the town, and this mobile unit is a welcomed addition following the bank’s decision to end their permanent presence in Ruthin. The fact that so many people were queuing in the rain shows that there continues to be demand for personal banking services in Ruthin, and it’s disappointing that the bank failed to prepare for this. I hope in future that NatWest ensures adequate provision for their service users.”

At their meeting Cllr Emrys Wynne and Llyr Gruffydd AM also raise the unsightly state of the old bank in the centre of Ruthin.

Cllr Wynne said, “The Old Courthouse where the bank was situated is a listed building, and of great significance to the town. The bank should have given some greater thought to this when they closed, instead of boarding up the cashpoints with plain plywood, which is terribly unsightly, especially as the town prepares to welcome thousands of visitors here over the summer months.”

Nat West’s Carl Turner has been appointed as the bank’s Community Banker for Denbighshire and Wrexham. Through a partnership with Denbighshire Voluntary Services Council and local libraries Carl will be based in Denbighshire and Wrexham on a weekly basis in Llangollen Library (Mondays, 9.30-11am), Naylor Leyland Centre, Ruthin (Tuesdays and Thursdays, 12-2pm), Canolfan Ni, Corwen (Wednesdays, 12-2pm), and Rhosllannerchrugog Library (Mondays 1.30-3pm). Meetings can be arranged at other times and you can contact Carl on 07711765297 or email

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